SimonNormanBusiness
Digital
AI

Ways to work together

Start with a clear priority.
Build from there.

A focused review, a defined project or continued improvement. We start with the business problem and agree the right level of involvement.

Review

Business &
Digital Review

£950 · Fixed price

No VAT

Know what to improve and where to start.

A practical review of one agreed business process or customer journey, alongside a standard website health assessment.

  • Understand the work. A preparation questionnaire and discovery meeting of up to two hours, followed by assessment of your agreed process.
  • Assess your website. Automated and AI assisted checks, validated by me, plus a focused review of key pages, mobile usability and the enquiry journey.
  • Set clear priorities. One report, normally 5 to 8 pages, with up to five recommendations covering likely value, effort and indicative cost or complexity.
  • Discuss next steps. A 45 minute findings meeting to work through your options.

Delivered remotely, normally within two weeks of receiving the agreed information. Implementation is quoted separately, with no obligation to proceed.

Assessment details and scope

I review reasonable existing information, normally with the owner or principal decision maker. The process assessment considers tools, handovers, follow up and avoidable manual work.

Website checks cover publicly accessible pages where practicable: structure, broken links, metadata, SEO fundamentals, performance and basic accessibility signals. Manual review focuses on the homepage, key service pages and main enquiry journey, including messaging, navigation, mobile usability, calls to action and trust. Automated and AI findings are validated before inclusion.

No website? I review an existing digital presence or customer entry point agreed in advance. Website coverage is proportionate and agreed before starting, especially for large sites.

The report brings website and process priorities together, with assumptions stated. Recommendations may involve process changes, existing technology, automation or AI with human oversight. This is a focused diagnostic, not a comprehensive audit or detailed system design. Financial returns, conversion improvements and particular AI features are not guaranteed.

Outside the fixed fee:

  • Manual inspection of every page, unlimited crawling, comprehensive SEO or UX audits, accessibility certification, security or penetration testing, formal performance benchmarks and detailed analytics attribution.
  • Multiple processes, departments or locations; extensive stakeholder interviews, data cleaning or system inventories.
  • Customer Relationship Management (CRM) selection or implementation, website development, integrations, automation or AI building and testing.
  • Detailed architecture, requirements, procurement, migration or implementation plans, or a complete new website strategy.
  • Site visits, travel and third party software or subscriptions.

Additional investigation and implementation are separately scoped and quoted.

Ask about the £950 review

Project

A defined project.

Websites, customer journeys, sales pipelines, process improvement, automation and practical AI, scoped around the business need.

If you already have a clear, bounded project, you can start directly without buying a review.

The proposal sets out deliverables, how acceptance will be agreed, handover, costs and the upfront fee. I help design and implement the agreed changes so you can put them to work.

Projects from £2,500.

No VAT

Scope and fees agreed before work begins.

Discuss your business

Ongoing

Continuous
Improvement

Ongoing support for businesses that want to keep improving their website, customer journey, systems and processes.

We set practical priorities, carry out agreed improvements and review what is working. You can see what has changed and what comes next.

Monthly scope, capacity, priorities, review arrangements and fees are agreed beforehand. Additional work is scoped separately; ongoing support does not imply unlimited work or emergency availability.

Discuss your business

Clear scope.
Agreed costs.

Review and project fees cover the initial work. Monthly support covers the agreed management and continued improvement that follows.

Your proposal sets out the scope, deliverables, fees, third party costs and payment terms before work begins. Software subscriptions and usage charges if applicable are identified separately.

Start with one problem.

Tell me what's getting in the way. We can start there.

Discuss your business